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Pacific Ventures Group SRL t/a ForeverBet (“ForeverBet”, “we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our websites and use our services (“Sites” or “Services”). By accessing or using our Sites, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use our Sites or provide us with any personal information.

Please Note: Your use of our Sites is subject to the ForeverBet Terms of Service, which include provisions such as mandatory arbitration and waiver of class actions. For any questions regarding our privacy practices, contact us at [email protected].

We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy describes:
• Who we are: Pacific Ventures Group SRL t/a ForeverBet, including our data protection obligations and practices.
• What data we collect: From direct input (registration, support inquiries, promotions) and automated means (cookies, IP addresses, device identifiers, usage data, etc.).
• How we use your data: To provide and improve our Services, comply with legal obligations, detect and protect against fraud, conduct analytics, and deliver personalized content and marketing (where permitted).
• Your rights: Including the ability to access, correct, delete, and opt out of certain uses of your personal information.

This document forms part of your contractual relationship with us, and by using our Sites, you consent to the practices described herein.

This policy applies to:
• Personal data you provide directly, such as identity, contact, and payment information.
• Data collected automatically via technology (IP address, device details, browser characteristics, clickstream data, and usage analytics).
• Data obtained from third-party sources used for identity verification (e.g. KYC), fraud detection, and compliance.

Our primary purposes are to:
• Operate and secure our Services.
• Provide customer support and account functionality.
• Meet our legal and regulatory requirements.
• Protect player funds and your personal information from unauthorized access and breaches.

Information You Provide Directly
When you register for an account, communicate with support, participate in promotions, or interact with our Sites, we may collect data such as:
• Identity Data: Name, date of birth, and government-issued ID for verification.
• Contact Data: Email, phone number, and residential address.
• Account and Transaction Data: Login credentials, transaction history, and payment details (processed via secure third-party providers), and related preferences.
• Profile and Usage Data: Personal preferences, gaming history, and interaction details.

Automated Data Collection:
We also gather certain data automatically using cookies and similar technologies:
• Technical Data: IP address, browser type and settings, operating system, geolocation and device identifiers.
• Usage Data: Details about your navigation, pages visited, click behavior, and timestamps.

Third-Party Sources:
We may supplement your data with information from service providers, social platforms, or KYC partners to verify identity, prevent fraud, and comply with regulatory duties.

We use your personal data for the following purposes:
• Service Delivery and Account Management: Creating and maintaining your account, process payments, enable gameplay.
• Security and Compliance: Verify identities, detect fraud, safeguarding player funds by segregating accounts, enforce AML/CTF obligations.
• Personalization and Analytics: Improve user experience, optimize engagement, and conduct marketing analysis.
• Marketing and Communications: Deliver relevant content and promotions, subject to your preferences.
• Legal and Regulatory Compliance: Satisfy obligations under applicable laws and gaming regulations.

Our lawful basis for processing your data may include:
• Performance of a Contract: To provide the Services you have requested.
• Legitimate Interests: For security, fraud prevention, and service improvements, provided these interests do not override your fundamental rights.
• Consent: Where you have expressly agreed to receive marketing communications.
• Legal Obligations: Where required by law or regulatory bodies.

We do not sell your personal information. We share it only in the following cases:

Service Providers:
Trusted partners and third-party vendors who help us operate our Sites, process payments, manage customer service, or conduct technical and marketing functions - under strict confidentiality and data protection agreements.

Legal and Regulatory Requests:
Disclosure required by law, to comply with judicial proceedings, law enforcement investigations, or regulatory obligations.

Corporate Transactions:
In the event of a merger, acquisition, or sale of assets, your data may be transferred under confidentiality protections.

Aggregated and Anonymized Data:
Information that does not directly or indirectly identify you may be shared for research, analytics, or marketing purposes.

We employ commercially reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Physical, Electronic, and Administrative Safeguards: Limited access to data servers, encryption, password protections, and secure data storage practices.

• Third-Party Processors: Payment transactions and sensitive data are handled through specialized third-party providers over secure channels, ensuring we never directly access your credit card details.

Account Security Control: You are responsible for safeguarding your login credentials. We recommend using strong, unique passwords and remaining vigilant against phishing attempts. If you suspect any unauthorized access to your account, please notify us immediately at [email protected].

Protection of Player Funds: Player funds are held in segregated accounts, ensuring that deposits and winnings are maintained separately from our operational funds. This practice complies with regulatory requirements and is designed to protect your funds in the event of insolvency.

We use cookies and similar technologies to collect technical and usage data that helps us improve our Services. Cookies may be used for:
• Site Functionality: Recognizing you on return visits, maintaining sessions, and personalizing your experience.
• Analytics and Advertising: Measuring usage trends, monitoring site performance, and delivering targeted ads.

You can control cookies through your browser settings, though some features may not function properly if disabled.

We retain your personal data only as long as necessary to:
• Provide services and comply with our contractual obligations.
• Meet legal and regulatory requirements (e.g., AML retention rules).
• Resolve disputes or enforce our rights.

Account and transaction data may be retained up to 7 years after account closure, depending on jurisdiction.

Depending on your location, you may have the following rights regarding your Personal Information:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal or regulatory constraints.
• Objection/Restriction: Object to or request restriction of processing in certain circumstances.

To exercise these rights, contact [email protected]. We will handle your requests within a reasonable period, and in some cases, we may request additional information to verify your identity.

Data Deletion Requests
To request data deletion, email [email protected] with the subject line “Data Deletion Request” and include your account ID and registered email. We will acknowledge your request within 7 business days and aim to complete it within 28 days. Please note that we may be unable to delete certain information if it is required for compliance with legal obligations, contractual obligations, or for the establishment, exercise, or defense of legal claims. In such cases, we will inform you of the reasons for any refusal to delete your data.

If you have concerns or complaints about our handling of your Personal Information, please contact our support team at [email protected]. We aim to address all complaints within 7 business days.

If you remain dissatisfied with our response, you have the right to escalate your complaint to the appropriate data protection authority.

Any disputes arising out of or in connection with this Privacy Policy will be governed by the laws of Costa Rica and shall be resolved exclusively through individual mandatory arbitration as set forth in our ForeverBet Terms of Service. By using our Sites, you agree that disputes will not be resolved as part of a class or representative action.

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via:

Email: [email protected] Support: [email protected]